TERMS AND CONDITIONS
By placing an order with GraPhix Extraordinaire, the customer acknowledges and agrees to the following Terms and Conditions.
TERMS OF SALE
Full payment, including all applicable design, printing, shipping, handling, rush, production, and other service fees, is required at the time an order is placed unless otherwise agreed to in writing.
Work will not begin until payment has been received and verified and all information and materials required to begin the order have been received.
Because our products and services are custom and personalized, cancellation and refund eligibility depends on the type of service ordered and the stage of production. Once design, production, or printing has begun, the applicable cancellation and refund policies below will apply.
Fees for services already performed are non-refundable. No partial refunds will be issued for work already completed or for portions of a custom service the customer chooses not to use.
REFUND & CANCELLATION POLICY
Design Services
All design service sales are final once design work has begun. No refunds or credits will be issued for design services or creative work already performed.
If the customer cancels an order before design work has begun, any refund eligibility will be determined based on work performed, administrative costs incurred, and any applicable merchant processing or cancellation fees.
Printing
If an order has not yet been approved by the customer for printing and has not been sent to production, the printing portion of the order may be canceled. Any eligible refund will be subject to a 10% cancellation fee, plus any applicable merchant processing or cancellation fees.
Design fees, rush fees, and other services already performed are non-refundable.
Because every printed order is produced specifically for the customer and has no resale value, ALL SALES ARE FINAL once the customer approves the order for printing.
If GraPhix Extraordinaire verifies that a manufacturing error or defect occurred during the printing process, we will reprint the affected order at no additional printing cost. Refunds or credits will not be issued in place of a reprint.
All fees associated with expedited services, including rush design, rush printing, expedited production, and expedited shipping, are NON-REFUNDABLE.
PRINTING DEFECTS & CLAIMS
Customers must inspect their order promptly upon receipt.
Any claim involving a printing defect, manufacturing error, shortage, or other issue with a physical product must be reported to GraPhix Extraordinaire within 2 business days of delivery.
GraPhix Extraordinaire reserves the right to inspect and determine whether an issue constitutes a manufacturing or printing defect.
If a return is required to verify a claim or receive a replacement, the customer must return 100% of the affected product within 15 calendar days of delivery. Unless otherwise authorized by GraPhix Extraordinaire, the customer is responsible for the cost of returning the product.
If GraPhix Extraordinaire verifies that the order contains a manufacturing error or defect attributable to us, the affected order will be reprinted at no additional printing cost.
Minor variations that are considered normal within commercial printing tolerances, including reasonable differences in color, trimming, cutting, folding, placement, or finishing, are not considered manufacturing defects.
CHANGES AFTER PRINT APPROVAL
The customer's approval to print is considered final authorization for production.
Once an order has been approved and submitted to production, no changes can be made to the artwork, wording, quantity, size, paper or material selection, finishing options, job specifications, turnaround time, shipping method, or other order characteristics.
If changes are requested after an order has entered production, a new order may be required at the customer's expense.
No refunds or credits will be issued for the original approved order.
COLOR ACCURACY & VARIATIONS
Colors displayed on computer monitors, phones, tablets, and other electronic devices may differ from the colors produced in print. Screen settings, device displays, paper stock, materials, inks, coatings, finishes, and printing processes may affect final color appearance.
Exact color matching is not guaranteed unless a specific color-matching service or approved physical color reference has been expressly included with the order.
Customers who decline a physical proof or do not provide an acceptable color reference acknowledge and accept reasonable variations between colors displayed electronically and colors appearing in the finished printed product.
GraPhix Extraordinaire reserves the right to determine what constitutes a reasonable color variation within normal commercial printing standards.
PROOFS & CUSTOMER APPROVAL
The customer is responsible for carefully reviewing all proofs before providing final approval.
This includes, but is not limited to:
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Spelling, grammar, punctuation, and wording
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Names, dates, addresses, telephone numbers, email addresses, and website information
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Pricing and other numerical information
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Photographs, logos, graphics, and image placement
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Colors and overall layout
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Size, orientation, folds, cuts, and finishing specifications
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QR codes, barcodes, and other scannable information
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Any other information appearing in the design
GraPhix Extraordinaire will make reasonable efforts to identify obvious errors; however, customer approval constitutes confirmation that the proof has been reviewed and is correct and ready for production.
GraPhix Extraordinaire is not responsible for errors that were visible on a proof and subsequently approved by the customer.
If an error is discovered after approval and the order has entered production, the customer will be responsible for all costs associated with correcting, reproducing, or reprinting the order.
For postcards, self-mailers, and other mailed materials, the customer is responsible for ensuring compliance with current postal requirements and regulations. Customers should verify mailing specifications with the United States Postal Service before approving an order for production.
CUSTOMER-SUPPLIED CONTENT & INTELLECTUAL PROPERTY
By submitting photographs, artwork, logos, illustrations, text, trademarks, copyrighted materials, or other content to GraPhix Extraordinaire, the customer represents and warrants that they own the material or have obtained all permissions, licenses, and rights necessary for its reproduction and use.
The customer assumes full responsibility for obtaining authorization to use any copyrighted, trademarked, licensed, or otherwise protected material submitted for an order.
The customer agrees to indemnify and hold GraPhix Extraordinaire harmless from claims, demands, damages, losses, liabilities, costs, or expenses arising from allegations that customer-supplied materials infringe upon another person's copyright, trademark, privacy, publicity, intellectual property, or other proprietary rights.
GraPhix Extraordinaire reserves the right to refuse any material that we reasonably believe may violate applicable law or the rights of another party.
CUSTOMER-SUPPLIED FILE REQUIREMENTS
Customer-supplied artwork must meet the minimum technical requirements specified in the File Guidelines section of our FAQs.
Files that do not meet these requirements cannot be considered print-ready and may delay production.
If files require correction, modification, rebuilding, resizing, conversion, or other preparation before they can be printed, additional design or file-preparation fees may apply. The customer will be notified of applicable charges before additional work is performed.
Production turnaround does not begin until all required files have been received, reviewed, and determined to be print-ready.
DESIGN TURNAROUND TIMES
Design turnaround begins after:
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Payment has been received and verified; and
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All required wording, photographs, logos, specifications, instructions, and other materials have been received in their entirety.
Standard estimated design turnaround times are:
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2 business days: Business cards, postcards, flyers/sell sheets, door hangers, event tickets, magnets, stickers, and Rolodex cards
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3 business days: Brochures, posters, and banners
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7 business days: Catalogs and booklets
Turnaround times are estimates and may vary depending on project complexity, requested revisions, customer response time, workload, and other circumstances.
The turnaround period may be extended or reset when the customer submits additional information, changes the original project requirements, requests substantial revisions, or delays providing requested information or approvals.
PRINT TURNAROUND TIMES
Print turnaround begins only after payment has been received and verified and one of the following conditions has been satisfied:
GraPhix Extraordinaire Designed Orders:
The customer has reviewed the final proof, requested any necessary corrections, and provided final approval to print.
Customer-Supplied Orders:
All required files and materials have been received and verified as print-ready.
If customer-supplied files do not meet our minimum printing requirements, the order will be placed on hold while corrected files are obtained. Print turnaround will not begin until acceptable files have been received and verified.
Design turnaround and print turnaround are separate time periods. Print turnaround does not begin immediately upon completion of the design; it begins only after final customer approval and submission of the approved project to production.
BUSINESS DAYS & ORDER PROCESSING
Orders received after 3:00 p.m. Pacific Time are considered received on the following business day.
Business days are Monday through Friday, excluding recognized holidays. Saturdays, Sundays, and holidays are not included when calculating standard turnaround times.
Customer delays in supplying information, files, revisions, approvals, or other required materials may extend the completion date.
SHIPPING, DELIVERY & PRODUCTION DELAYS
Production and delivery dates are estimates and are not guaranteed unless expressly stated otherwise in writing.
GraPhix Extraordinaire is not responsible for delays caused by circumstances beyond our reasonable control, including, but not limited to:
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Shipping or delivery carrier delays
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Weather or natural disasters
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Equipment failure
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Power or internet outages
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Supplier or material shortages
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Transportation disruptions
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Illness or emergencies
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Labor interruptions
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Acts or omissions of third-party vendors
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Other unforeseen circumstances beyond our reasonable control
GraPhix Extraordinaire is not responsible for consequential losses, missed events, lost business opportunities, or other damages resulting from delayed production or delivery.
Customers with time-sensitive orders are encouraged to place orders well in advance of the date the finished product is needed. Rush production or expedited shipping may reduce estimated turnaround time but does not constitute a guarantee of delivery by a particular date unless expressly agreed to in writing.
CUSTOM SONG & VIDEO CREATION SERVICES
Custom songs and videos are personalized digital products created specifically for each customer using the information, photos, videos, wording, preferences, and other materials provided by the customer. Due to the personalized nature of these services, ALL SALES ARE FINAL. No refunds or credits will be issued once creation of the custom song or video has begun.
CUSTOMER-SUPPLIED INFORMATION & MATERIALS:
The customer is responsible for providing complete and accurate information for the creation of the custom song and/or video. GraPhix Extraordinaire is not responsible for errors resulting from incorrect, incomplete, misspelled, or omitted information supplied by the customer.
The customer is responsible for reviewing all submitted information before production begins. Additional information or significant changes submitted after production has begun may require an additional fee and may extend the original turnaround time.
CREATIVE INTERPRETATION:
Custom songs and videos are creative works. By placing an order, the customer acknowledges that the final product will reflect the creative interpretation of GraPhix Extraordinaire based on the information and preferences provided.
While every effort will be made to incorporate the customer's requested theme, mood, style, story, and other preferences, exact replication of a particular song, recording, artist, vocalist, video, production style, or other copyrighted work is not guaranteed.
Personal preference or subjective dissatisfaction with the creative style, melody, vocals, arrangement, lyrics, visuals, pacing, or overall artistic interpretation does not constitute an error or defect and is not grounds for a refund.
CUSTOM SONG REVISIONS:
Any revisions included with the purchased package will be limited to the number and type stated in the service description at the time of purchase.
Minor revisions may include reasonable corrections or adjustments to names, factual details, pronunciation, or other elements specifically covered by the purchased service.
Requests that substantially change the original information, story, theme, lyrics, musical direction, genre, vocal direction, arrangement, or other approved creative concept may be considered a new creative request and may require an additional fee.
Once the included revisions have been used, additional revisions may be purchased at the current revision rate.
CUSTOM VIDEO REVISIONS:
The customer is responsible for supplying the correct photos, video clips, names, dates, captions, and other requested materials.
Any revisions included with the purchased video package will be limited to the number and type stated in the service description at the time of purchase. Replacing or adding substantial amounts of content, changing the overall concept, or requesting significant restructuring after production has begun may result in additional charges.
GraPhix Extraordinaire is not responsible for the quality, resolution, orientation, cropping limitations, or other deficiencies of customer-supplied photos or video footage.
APPROVAL & FINAL DELIVERY:
The customer is responsible for carefully reviewing any proof, preview, draft, or sample provided before final approval.
Once the customer approves the final song or video, the project will be considered complete. Any changes requested after final approval may be subject to additional fees.
Final digital files will be provided in the format specified for the purchased service. Compatibility with every device, application, social media platform, television, streaming service, or other third-party system is not guaranteed.
TURNAROUND TIME:
Turnaround time for custom songs is 24-48 hours, and videos with custom song is 7-10 business days. Turnaround time begins only after payment has been received and verified and all required information, questionnaires, photos, videos, and other requested materials have been received in their entirety.
Turnaround times are estimates unless otherwise expressly stated in writing. Revision requests, delayed customer responses, incomplete information, technical issues, unusually complex projects, or changes to the original request may extend the completion date.
Rush fees, when available, are NON-REFUNDABLE.
ARTIFICIAL INTELLIGENCE & TECHNOLOGY-ASSISTED CREATION:
GraPhix Extraordinaire may use artificial intelligence, digital production software, editing tools, virtual instruments, synthesized or generated vocals, stock or licensed assets, and other technology-assisted tools during the creation or production of custom songs and videos.
By purchasing these services, the customer acknowledges and agrees that such technologies may be incorporated into the creative and production process.
Unless expressly agreed to in writing, GraPhix Extraordinaire does not guarantee that a particular human vocalist, musician, actor, or other performer will be used in the final product.
ARTIST, VOICE & STYLE REQUESTS:
References to a particular artist, singer, musician, producer, genre, era, song, or musical style are accepted solely as creative inspiration and direction. GraPhix Extraordinaire does not represent that any custom song is performed, written, produced, endorsed, sponsored, or approved by the referenced artist or any affiliated party.
The final work will be an original creative production and is not intended to impersonate or falsely represent any specific artist or performer.
CUSTOMER RIGHTS TO SUBMITTED CONTENT:
By submitting photographs, videos, recordings, names, written materials, logos, artwork, or other content, the customer represents that they own the content or have obtained all necessary rights and permissions to use it for the requested project.
The customer agrees to indemnify and hold GraPhix Extraordinaire harmless from claims arising from materials supplied by the customer, including claims involving copyright, trademark, publicity rights, privacy rights, or other proprietary rights.
PERSONAL LIKENESS & THIRD-PARTY CONTENT:
The customer is responsible for obtaining any necessary permission to use the name, photograph, likeness, voice, video, or other identifying material of any person included in a custom song or video.
GraPhix Extraordinaire assumes that materials submitted by the customer have been provided with all permissions necessary for the requested use.
COPYRIGHT & USAGE:
Unless otherwise stated in writing, purchase of a custom song or video provides the customer with the usage rights specified in the purchased package. Purchase does not automatically transfer ownership of underlying production methods, project files, templates, source files, licensed assets, software-generated components, or other proprietary production materials.
Commercial use, resale, redistribution, licensing, monetization, advertising use, or use on behalf of a business or organization may require separate written permission or a commercial-use license, depending on the service purchased.
The customer is responsible for complying with the rules, licensing requirements, and content policies of any third-party platform where the finished song or video is uploaded, distributed, streamed, published, or monetized.
DIGITAL PRODUCT REFUND POLICY:
Because custom songs and videos are personalized digital products created specifically for each customer, ALL SALES ARE FINAL once production has begun. No refunds or credits will be issued based on personal preference or subjective dissatisfaction.
If GraPhix Extraordinaire determines that the delivered file contains a verified technical error or an error that differs materially from the information supplied and approved by the customer, GraPhix Extraordinaire will make a reasonable correction to the affected portion of the project.
A correction or replacement of the affected digital file shall be the customer's sole remedy.
PROJECT ABANDONMENT:
Customers are responsible for responding to requests for information, proofs, revisions, and approvals in a timely manner. Projects that remain inactive due to lack of customer response for an extended period may be considered abandoned. Any fees required to reactivate an abandoned project will be communicated before work resumes.